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We’re always looking for exceptional people who want to make a difference.


Operations Manager

  • Posted: 02 Dec 2019
  • Function: Operations/Events
  • Location: USA
  • Region: New York
  • Country: USA
  • Advert posted until:09 Dec 2019

Operations Manager | New York, NY Informa is seeking an ambitious Operations Manager to join our Global Finance Operations team under Informa Connect team in New York, New York. This role is a fantastic opportunity to continue your career in event operations. No day will feel the same in this fast-paced role. The Operations Manager will be involved in managing a variety of conferences and exhibitions, from the flagship event of over 1500+ attendees and 60+ exhibition stands to a bespoke awards ceremony for 500 people. The Operations Manager will deliver 8+ events per annum working on budgets of over $1 million. This person will support and manage the delivery of the events within the portfolio and support the Operations Director on strategic projects. The Operations Manager will manage their own events with clear and concise communication on the delivery of the events to all stakeholders across each department. The position is best-suited to a creative, self-motivated and confident individual who is ready to step-up to the challenge, happy to work individually and as part of a team, and who is willing to fully immerse themselves in the financial events community. In this role you will:
  • Lead, manage, deliver and own your events from conception to onsite delivery including
  • Create and manage the project plans for your assigned events, with clarity of expectations and deadlines for all stakeholders within the Portfolio.
  • Be responsible for timely, accurate budgeting and forecasting of event costs within the portfolio whilst leveraging procurement partnerships delivering cost savings which may be reinvested.
  • Lead the management of a prestigious industry awards ceremony, dealing with different parts of the business and internal stakeholders.
  • Lead and shape the look and feel of the event with the Operations Director, standardizing the operations delivery model to enable creative and innovative solutions in delivery and identify commercial opportunities.
  • Work closely with the Product, Sales & Marketing managers to design the customer journey and exhibition spaces across the events portfolio.
  • Work with centrally procured suppliers, to significantly improve the experience for our commercial clients and attendees at the events, providing a new inventory of products and services that will set our events apart from its competitors.
  • Design innovative space and digital features for the large conferences.  Work with creative design partners to standardize and deliver exceptional stage sets that will set the standard
  • Enhance the customer’s perception of the event portfolio and delivery, differentiating us from our competitors.
  • Work with internal cross vertical departments to identify and contract venues, suppliers and services as required.
  • Communicate the detailed delivery plan with clear accountability pre-event and onsite for all stakeholders within the business, to ensure exceptional delivery onsite.
  • Attend event planning meetings, presenting clear and concise updates on the event milestones, identifying and addressing any impacts to the event and proposed resolutions.
  • Strong relationships with product to provide clear guidance on the content opportunities at the events.
  • Clear management and ownership of the customer journey, understanding and managing crowd dynamics with thorough walk-throughs to map out the customer journey, signage, branding and identify social networking. All will be adequately resourced with clarity of personal touch points and technology enabled.
  • Accountable for all Health and Safety pre and onsite for the events in line with Informa Connect compliance.
  • Work closely with the content producers in the portfolio, culminating in a streamlined process prior to and at the event.
What you'll need to succeed:
  • 3-5 years’ experience in event operations in the B2B or B2C space delivering international conferences and exhibitions.
  • Previously worked on the management of an awards ceremony, from idea to conception, ideally for B2B market.
  • Previously worked closely with product, marketing, commercial, sales and finance departments
  • Strong communication skills, with the ability to flex as appropriate and build strong relationships
  • Experience of developing and delivering new ideas and processes
  • Cost management, forecasting and budgeting across multiple events and business plans
  • Experience in working on multiple global events as a team and individually to time and budget
  • Ambitious, energetic, positive and inquisitive constantly looking for the upside and ways of making things better
  • Ideas generated, able to bring ideas to the table with confidence and deliver them through.
  • Proactively manage all aspects of the event, someone who is happy getting their hands dirty and takes time to listen to our customers always looking to exceed expectations.
  • Ability to travel to events across the US, EMEA, Asia and the Middle East.
Who we are: Informa Connect is a specialist in content-driven events and digital communities that allow professionals to meet, connect, learn and share knowledge. We operate major branded events in Global Finance, Life Sciences and Pharma and in a number of other specialist markets, and connect communities online year-round.

Informa Connect's Global Finance business offers cutting-edge market-driven content and facilitated networking, delivered through major branded events and year-round digital platforms to specialist communities in international finance. We are the leading event organizer for professional Finance communities, with specialist brands in the Private Equity, Investment Management, Banking and Payments and Fintech sectors.

Informa Connect's Global Finance business operates over 200 events a year, which collectively attract more than 30,000 senior attendees and share the insight of over 6,000 leading speakers annually. Through our continually-enhanced live events, and our digital communities based on exclusive content, customers gain fresh insights, build relationships and create new commercial opportunities. About Informa: Informa is a leading business intelligence, academic publishing, knowledge and events business, operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, color, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status. What makes Informa different:
  • Access to a global community of colleagues, brands and opportunities
  • Competitive Benefits with 401k match
  • Generous vacation days, 9 company holidays and time off to volunteer!
  • Work- Life Balance
  • Paid parental leave
  • Volunteer days
  • Sharematch
  • Informa Awards to celebrate individual and team success